Booking Policy

Booking Policy

Welcome to Chill Sail, operated by AZZURO, obrt za iznajmljivanje brodova i trgovinu, vl. Vice Baričić.

By making a reservation, you acknowledge that you have read, understood, and accepted these Booking Terms.

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1. Booking Confirmation

A booking is considered confirmed only after the agreed deposit or full payment has been received.

You will receive a booking confirmation via email or another agreed communication channel.

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2. Payment

A deposit may be required to secure your reservation. The remaining balance, if applicable, must be paid before departure or as otherwise agreed.

All online payments are securely processed through Stripe.

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3. Weather & Safety

The safety of our guests is our highest priority.

The skipper has the sole authority to make the final decision regarding:

departure,
route changes,
itinerary adjustments,
swimming stops,
early return,
or cancellation of the trip,

whenever weather conditions, sea conditions, technical issues, or any other circumstances may affect the safety of guests, crew, or the vessel.

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4. Refund Policy

If Chill Sail cancels a trip due to adverse weather, unsafe sea conditions, technical issues with the vessel, or any other safety-related reason that prevents the safe operation of the tour, guests may choose between:

rescheduling the trip (subject to availability), or
receiving a full refund.

Refunds will be processed through Stripe using the original payment method.

Refunds will be initiated as soon as reasonably possible and no later than 7 business days after the cancellation has been confirmed.

The time required for the refunded amount to appear in the guest’s account depends on the guest’s bank, card issuer, and payment provider.

Chill Sail is not responsible for any delays in refund processing, exchange rate differences, bank charges, card issuer fees, or any other fees imposed by financial institutions or payment providers.

Refunds are granted only when the trip is cancelled by Chill Sail or where required by applicable law.

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5. Guest Responsibilities

Guests are responsible for:

providing accurate booking information;
arriving at the departure point on time;
following all instructions given by the skipper;
treating the vessel and equipment with due care;
respecting other guests and crew members;
informing the skipper before departure of any medical conditions that may affect their safe participation.

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6. Late Arrival

Late arrival may reduce the duration of the trip.

Guests who fail to arrive on time may lose their right to participate in the booked tour.

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7. Alcohol & Drugs

The operator reserves the right to refuse boarding or terminate the participation of any guest who is under the influence of alcohol or drugs, or whose behaviour endangers the safety of the vessel, crew, or other guests.

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8. Swimming & Water Activities

Swimming, snorkeling, and all other water activities are entirely voluntary and undertaken at the guest’s own risk.

Guests must follow all safety instructions provided by the skipper at all times.

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9. Children

Parents or legal guardians are fully responsible for the supervision and safety of their children throughout the entire trip.

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10. Medical Conditions

Guests confirm that they are medically fit to participate in the tour.

The operator shall not be liable for medical complications that were not disclosed before departure or that are not the result of the operator’s negligence.

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11. Personal Belongings

Guests are solely responsible for their personal belongings.

Chill Sail accepts no responsibility for the loss, theft, or damage of personal items during the trip.

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12. Damage

Guests are responsible for any damage intentionally or negligently caused to the vessel, its equipment, or any other property of the operator and shall compensate the operator for any resulting loss.

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13. Force Majeure

The operator shall not be liable for cancellations, delays, itinerary changes, or other consequences resulting from force majeure, including but not limited to: